Sample Hotel Job Descriptions
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Click on job titles to see each description below:
Breakfast Attendant
Position Summary:
Ensure a pleasant and efficient breakfast experience for guests by preparing serving stations, serving food, maintaining the breakfast area, and providing excellent customer service.
Key Responsibilities:
Serving Station Preparation: Prepare the breakfast area and set up breakfast items, ensuring all food is fresh, properly presented, and replenished as needed.
Guest Interaction: Greet guests warmly, answer questions about breakfast offerings, and assist with any special requests.
Cleanliness: Maintain cleanliness and organization of the breakfast area, including tables, counters, and serving stations.
Inventory Management: Monitor inventory levels of breakfast items and supplies, and communicate needs to the supervisor.
Health and Safety: Follow all health and safety guidelines to ensure food is handled and stored properly.
Customer Service: Address guest concerns or complaints promptly and professionally to ensure a positive dining experience.
Team Collaboration: Work closely with other hotel staff to ensure a seamless guest experience.
Additional Responsibilities:
Adhere to all hotel policies, procedures, and work rules, including those outlined in the employee handbook.
Adapt to varying business demands, which may require working different shifts, including weekends and holidays.
Qualifications:
Previous experience in food service or hospitality is preferred.
Ability to stand for extended periods.
Strong verbal communication and customer service skills.
Ability to work in a fast-paced environment.
Attention to detail and a commitment to cleanliness.
Approximate Salary: [To be determined by employer]
Director, Food & Beverage
Position Summary: To manage and supervise all aspects of the food and beverage operation of the hotel which includes complimentary services, restaurant, in room dining and banquets to ensure success in the areas of finances, cost control, guest satisfaction and employee satisfaction are achieved.
Essential Functions:
Supervise and manage the daily operations of the food and beverage department.
Ensure that the level of quality and presentation are being met according to standards on a daily basis.
Personally respond to all guests’ comments and complaints to ensure they are being handled in a timely manner.
Responsible for the purchasing and inventory functions of the department, to include managing a check book and processing invoices.
Active participation in the annual budget and weekly forecasting process.
Responsible for accuracy and processing of bi-weekly payroll.
Train staff for job competency and ensure they are aware of hotel policies and procedures including service standards for the hotel and guest brand standards in regard to service and cleanliness.
Monitor department to ensure all brand requirements are being met on a daily basis in both the kitchen area and front of the house.
Implement and monitor staffing levels to ensure guest satisfaction and cost control are met on a daily basis.
Responsible for the weekly scheduling process to ensure staffing levels are met based on hotel’s weekly forecast.
Monitor food and beverage sales and costs, and departmental profitability, against goals within assigned areas of the food and beverage department. Provide input into the preparation of the annual departmental operating budget as required.
Review standards to ensure department is operating within brand and hotel requirements.
Deal with staff inquires and issues in a timely and professional manner.
Responsible for training, supervising, and monitoring food sanitation and safety procedures in the kitchen and dining area.
Responsible for working with the sales department and housekeeping department to ensure banquets are handled according to BEO requirements and to the guest’s satisfaction.
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards and guest’s expectations.
Responsible for hiring, training, management, development, and evaluation of all food and beverage employees including managers, supervisors, and line employees.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
Monitor and maintain procedures to
ensure the security and proper storage of food and beverage products, inventory, and equipment,
ensure the security of monies, credit and financial transactions,
replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and
minimize waste and pilferage.
Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs.
Conduct inventory according to established procedures and timeframes as assigned. Assist with determining minimum and maximum stocks for all food, beverage, material, and equipment.
Development and implementation of local food and beverage marketing programs for the hotel; support system-wide food and beverage marketing programs and promotions.
Interact with outside contacts:
Guests – to ensure their total satisfaction.
Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Regulatory agencies – regarding safety and compliance matters
Other contacts as needed (professional organizations, community groups, local media)
May serve as Manager on Duty or assist with other duties as assigned.
Ensure compliance with all hotel and brand policies and procedures, as well as local, state, and federal laws and regulations.
Demonstrate the leadership qualities as outlined in the DHS Leadership Job Requirement Chart
Education and Experience:
Previous food & beverage experience within a luxury hotel.
Previous management experience.
Certificate in Food Sanitation a plus.
Skills and Abilities:
Clear verbal and written communication skills
Certified food handler
Must be able to work in a fast pace and high-volume environment.
Ability to motivate and train employees in guest services.
Additional Responsibilities:
Adhere to all work rules, policies and procedures established by the hotel, including but not limited to those contained in the employee handbook.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
Salary Range: $75- 90K with Benefits
Food & Beverage Utility
Position Summary: Responsible for the storage and sanitation of all china, silverware and glassware in the hotel.
Essential Functions:
Operate dish washing machines.
Ensure dishwasher temperature is within the specified range and the chemicals are properly connected to the machine.
Properly clean and disinfect the dish washing machine in the evening.
Sweep and mop floors. Check for broken items on the floor and west areas that may be hazardous and removes the hazard.
Clean walls, table, racks, sink floor mats and disposal areas.
Clean ovens, hoods, filters, drains, hot boxes, and ceiling vents
Empty all trashcans.
Perform special cleaning projects as assigned.
Understand and use safety procedures when using all equipment. Understands chemical hazards and follows safety procedures when using chemicals, chemical compounds and cleaning products.
Know correct temperature for washing, rinsing, and pre-soaking of all pots, pans, utensils, plates, and glasses.
Receive deliveries and place stock items in the proper area.
Follow proper sanitation procedures for sanitizing items that are unable to be washed with the dishwasher.
Maintain cleanliness of the loading dock and dumster area.
Additional Responsibilities:
Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
Skills and Abilities:
Ability to stand for a long period of time.
Ability to lift heavy objects.
Front Desk Agent
Front desk agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests, and receive payment for services.
Essential Functions:
Check guests in and out of the hotel according to hotel and/or brand standards.
Inform guests about the hotel’s facilities, policies, and procedures. Provide tourist information to guests.
Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
Take, modify and cancel guestroom reservations.
Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
Maintain cleanliness of the Front Office area.
Additional Responsibilities:
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Skills and Abilities:
Good communication and interpersonal skills.
Ability to stand for extended periods of time.
Ability to work in a fast-paced environment.
Ability to maintain control and composure in difficult situations and exhibit good judgment.
Average Wage: $19/hour
Hotel Engineer
Responsibilities
Respond to and attend to guest repair requests.
Communicate with guests/customers to resolve maintenance issues.
Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
Visually inspect tools, equipment, or machines.
Carry equipment (e.g., tools, radio).
Identify, locate, and operate all shut-off valves for equipment.
Maintain maintenance inventory and requisition parts and supplies as needed.
Record information for unfinished calls prior to shift change.
Safety & Compliance
Follow all company and safety/security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Professionalism & Guest Services
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Teamwork & Communication
Develop and maintain positive working relationships with others.
Support the team in reaching common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Physical Requirements
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Move up and down stairs, service ramps, and ladders.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by supervisors.
Minimum & Additional Requirements
Building Engineer I
High School Diploma or GED supplemented by building trades or technical maintenance courses.
One year of experience in the operation and maintenance of boilers, air conditioning, refrigeration, electrical, mechanical, or plumbing systems.
Or any equivalent combination of experience and training providing the required knowledge, skills, and abilities.
Must possess a valid driver's license from state of residence.
Building Engineer II
High School Diploma or GED.
HVAC, Electrical, or Plumbing Journeyman's License.
Five years of experience repairing and maintaining HVAC, electrical, and plumbing systems in commercial buildings.
Experience using and operating automated building systems.
Experience servicing boilers.
Possession of Universal CFC Recovery License and Low-Pressure Boiler Certification.
Must possess a valid driver's license from state of residence.
Building Engineer III
High School Diploma or GED.
HVAC, Electrical, or Plumbing Master License.
Three years of journey-level work experience.
Two of the following four certifications:
Air Balancing Certification
Hydraulic Balancing Certification
Indoor Air Quality Certification
Backflow Certification
Must possess a valid driver's license from state of residence.
Compensation
Average Wage: $33/hour
Room Attendant (Housekeeper)
Room Attendant responsibilities include changing towels, cleaning bathrooms, and making beds. You ensure our rooms are fully stocked with amenities, address guests’ queries, and maintain a clean and inviting environment at all times. If you are ready to start or advance your career in the hotel industry, we would love to meet you!
Position Summary:
Responsible for the cleaning and preparation of rooms/suites for guests while maintaining standards of consistency.
Essential Functions:
Clean assigned rooms/suites according to standards, including making beds, cleaning bathrooms, vacuuming, dusting, and arranging furniture.
Place and restock usable items in the rooms/suites, including paper items, soap, and towels.
Clean exterior entry areas and hallways.
Maintain and restock housekeeping cart each day.
Properly manage key control for issued keys and those left by guests in rooms/suites.
Bring all lost and found items to the Executive Housekeeper’s office for logging and storage.
Notify the Executive Housekeeper immediately of any unusual situations in guestrooms/suites.
Take laundry and dry-cleaning orders from guests.
Accommodate guests’ special requests.
Ensure confidentiality and security of the room/suite.
Keep linen closets and supply areas organized and tidy.
Report any maintenance needs and handle guests’ requests and/or complaints.
Additional Responsibilities:
Adhere to all work rules, procedures, and policies established by the hotel, including those outlined in the employee handbook.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than their preferred or usual schedules.
Skills and Abilities:
Ability to stand for long periods of time.
Ability to lift, carry, and bend during the majority of the shift.
Ability to work independently.
Average Wage: $19/hour
Housekeeping Supervisor
Position Summary:
Responsible for assisting the Executive Housekeeper in supervising the daily operations of the housekeeping and laundry departments.
Essential Functions:
Maintain the consistency of the room inspection program.
Inspect rooms, lobbies, and halls on a daily basis.
Assist the Executive Housekeeper with the daily distribution of work assignments.
Revise the daily work schedule depending on occupancy.
Assume responsibilities of the Executive Housekeeper in their absence.
Communicate with the front desk and other departments to ensure that guest special requests are met.
Clean rooms when needed or requested by the Executive Housekeeper.
Supervise room/suite attendants to ensure that guest rooms and suites are cleaned in a timely manner.
Additional Responsibilities:
Adhere to all work rules, procedures, and policies established by the hotel, including those outlined in the employee handbook.
Education and Experience:
Experience in training.
Previous housekeeping experience.
Skills and Abilities:
Ability to perform all housekeeping duties, including cleaning rooms/suites and laundry.
Good communication skills.
Wage will be provided by the employer during the interview.
Houseperson
Position Summary:
Responsible for general cleaning duties and a variety of cleaning tasks in public areas and guestrooms/suites.
Essential Functions:
Remove soiled linen and trash from room/suite attendant carts.
Transport soiled linen to laundry and trash dumpster.
Deliver cribs, rollaways, and various related items to guestrooms/suites as requested by the supervisor and/or guest. Return them to proper storage when the guest has finished using the items.
Move furniture as needed, including setting up tables and chairs in meeting rooms for guest functions.
Move delivered inventory to correct locations such as storage rooms and suites.
Keep public areas neat, remove trash, mop floors, and clean carpets as necessary.
Clean light fixtures, ceiling fans, windows, and glass doors as assigned.
Flip mattresses as necessary.
Hang curtains and drapes.
Assist in the removal of bedspreads, blankets, and curtains.
Additional Responsibilities:
Adhere to all work rules, procedures, and policies established by the hotel, including those outlined in the employee handbook.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than their preferred or usual schedules.
Skills and Abilities:
Ability to stand for long periods of time.
Ability to push and pull in excess of 25 pounds.
Average Wage: $17/hour
Night Auditor
Position Summary:
The Night Auditor is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling the requests and transactions of hotel guests.
Essential Functions:
Represent the hotel in a Manager on Duty capacity during the overnight shift.
Take note of and share key details of overnight events with colleagues and hotel leaders.
Ensure the safety and comfort of associates and guests during the overnight shift.
Post all daily room and outstanding charges.
Balance all revenue totals of cash and credits against the revenue report.
Verify and prepare registration cards for arriving guests.
Handle the hotel phone system, transfer calls, and take messages for guests and hotel staff.
Take, modify, and cancel guest reservations.
Check-in/out guests according to hotel and/or brand standards.
Address guest inquiries, requests, and complaints, coordinating with other departments to fulfill special requests.
Notify housekeeping and maintenance of any reported issues with guestrooms and hotel grounds.
Provide guests with information about the hotel and local surroundings.
Create and/or print required reports.
Verify each front desk shift’s transactions.
Finalize daily transactions, including completing a Daily Income Report and Daily F&B Revenue Report.
Maintain cleanliness of the Front Office area.
Perform cashier duties, including cashing travelers’ checks and posting phone and miscellaneous charges to guest accounts.
Follow in-house security procedures to ensure guest and employee safety.
Be knowledgeable about hotel emergency procedures.
Additional Responsibilities:
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than their preferred or usual schedules.
Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including those outlined in the employee handbook.
Education and Experience:
Previous hotel experience.
Skills and Abilities:
Good communication and interpersonal skills.
Ability to maintain control and composure in difficult situations and exhibit good judgment.
Average Wage: $20/hour
Resturant Cook
Position Summary:
Responsible for planning, prepping, and setting up food production for all Food & Beverage (F&B) outlets.
Essential Functions:
Complete various assigned production and preparation tasks.
Ensure that all production equipment is working and report any issues immediately to the supervisor.
Refer any guest problems or complaints to the Executive Chef.
Prepare and arrange food according to standardized recipes.
Continually update knowledge of hotel recipes, food preparation, and presentation.
Store and handle food properly by following HACCP procedures.
Report and document any observed safety hazards, conditions, or unsafe practices and procedures to management immediately.
Coordinate activities to ensure smooth operation between service staff and kitchen.
Maintain high health standards in cleaning the work area and equipment.
Ensure work areas are properly cleaned and sanitized at the beginning, during, and at the end of the shift.
Work closely with the Food and Beverage Manager to create new menu items for the cook-to-order line.
Date and label prepared products for rotation.
Train staff members as directed.
Requisition food products from the storeroom.
Follow proper check handling and food issuing procedures.
Exercise and maintain daily cleanliness of the kitchen to provide a safe and organized workspace.
Additional Responsibilities:
Adhere to all work rules, procedures, and policies established by the hotel, including those outlined in the employee handbook.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than their preferred or usual schedules.
Education and Experience:
Prior cooking experience required.
Prior kitchen experience.
Skills and Abilities:
Ability to stand for long periods of time.
Ability to lift heavy objects.
Operational knowledge of kitchen equipment.
Average Wage: $20/hour
Restaurant Host
Position Summary:
Responsible for greeting guests upon arrival and providing a positive first impression of the restaurant’s friendliness and quality service. Also responsible for maintaining a cash bank and following the cash handling procedures of the outlet.
Essential Functions:
Greet guests upon entering the restaurant and assist guests on the waiting list within the time limit specified in the outlet standards.
Escort guests to appropriate tables as soon as possible and offer assistance if needed.
Perform reservation responsibilities and maintain seating assignment charts.
Arrange for booster seats or high chairs as needed.
Notify the manager of any guest perceived to be unhappy.
Bid farewell to guests as they leave and invite them to return.
Keep the host/hostess station clean and organized, ensuring all menus are clean.
Restock necessary supplies.
Perform shift change and/or closing duties.
Answer telephone inquiries and provide accurate information.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Assist servers with cashiering and maintain accurate currency exchanges.
Maintain check control system according to standards and notify the supervisor immediately of any suspicious or incorrectly handled guest checks.
Take room service orders as per outlet standards.
Assist buspersons or servers with rearranging seating areas for special or large parties.
Assist buspersons or servers with light cleaning duties as required.
Assist servers with side work, including but not limited to sorting and production of service silverware, roll-ups, or displays.
Additional Responsibilities:
Adhere to all work rules, procedures, and policies established by the hotel, including those outlined in the employee handbook.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than their preferred or usual schedules.
Skills and Abilities:
Ability to stand for long periods of time.
Good oral communication skills.
Average Wage: $18/hour
Restaurant Server
Position Summary:
Responsible for taking orders, serving food and drinks, and fulfilling guest requests.
Essential Functions:
Answer questions about food and drinks, including their ingredients, preparation, and accompanying items.
Greet newly seated guests in a friendly manner within the time limit specified by outlet standards.
Take drink orders at guest greeting, deliver beverages, and offer appetizers.
Promote menu items, including appetizers, entrées, and desserts.
Input orders into the POS system.
Maintain knowledge of hotel services.
Follow alcohol awareness procedures to prevent guest intoxication.
Attend to guests’ needs when delivering food and check back to ensure satisfaction.
Garnish plates as specified by menu standards.
Maintain table cleanliness by checking drink levels, removing clutter, and providing extra napkins if necessary.
Total bill and present the check upon removal of the last plate or upon request.
Maintain an accurate exchange of currency.
Keep station clean.
Keep immediate supervisor promptly and fully aware of any problems or unusual matters of significance.
Maintain free coffee and tea service throughout the shift.
Perform assigned station side work.
Follow all food sanitation regulations, including but not limited to personal hygiene, food safety, and area cleanliness. Report any infractions to a supervisor or manager immediately.
Follow cash handling and check control procedures, including processing coupons or complimentary items.
Additional Responsibilities:
Adhere to all work rules, procedures, and policies established by the hotel, including those outlined in the employee handbook.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than their preferred or usual schedules.
Education and Experience:
Previous restaurant experience.
Skills and Abilities:
Ability to stand and walk for long periods of time.
Ability to carry and lift heavy objects.
Good oral communication skills.
Ability to work in a fast-paced environment.
Strong organization and time management skills.
Average Wage: $18/hour
Rooms Controller
Position Summary:
Assign rooms according to guest requests and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups.
Essential Functions:
Review, track, and accommodate requests for room and check-out changes when possible; communicate status to appropriate staff.
Confirm reservations and cancellations.
Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions.
Verify and adjust billing for guests.
File guest paperwork or documentation.
Set up and process all guest check-ins and check-outs.
Activate room keys and secure valid payment.
Identify any over-commitments and perform duplicate reservation checks; block rooms accordingly.
Run daily reports.
Follow up with guests to ensure their requests or concerns have been addressed to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.
Additional Responsibilities:
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs, including assisting individuals with disabilities.
Thank guests with genuine appreciation.
Communicate clearly and professionally, both verbally and in writing.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Coordinate tasks and work with other departments.
Serve as a departmental role model.
Develop and maintain positive working relationships with others; support the team in reaching common goals.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.
Average Wage: $20.21/hour
Runner
POSITION SUMMARY: Our jobs aren’t just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique – and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.
No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners – to get it right for our guests and our business each and every time.
Average Wage: $19.31/hour